Can't clear fixVersion for cloned issues using jira suite utilities?

Our teams would like to have the fixVersion and other fields cleared whenever an issue is cloned. Our solution is to use the "clear field value" function provided by the jira suite utilties. This is used as a post-function on the create step. Our users have accepted the fact that the fields would be cleared for newly created issues as well as cloned issues.

This method seems to work fine for custom fields, but is not working for the FixVersion field. Is this a known limitation of the jira suite utilities function? I don't see anything in the documentation that indicates system fields are any different than custom fields when using this particular function.

3 answers

1 accepted

0 votes
Accepted answer

The answer appears to be to move the post-function that clears the fixVersion to be prior to the standard post-function where the issue is created initially.    Once this is done, the expected results are achieved.

it should have working for fixversion field, is there any error showing on log file?

you can submit ticket @

I'm going mark this answer correct because it appears that the answer is "it SHOULD work". It doesn't work, however, and there's no error in the log.

Created an account at jsutil.atlassian.netto report the problem aaaaaannnnddd... no permission to create an issue. Lovely. What's the point in running a public issue tracker if you don't let anyone create a bug report?

I have found that the Clear Field for Fix Versions doesn't work in the Create Transition of a workflow.

Same here. Cannot use *Clear Field Value* post-function on Fix Version. While its use doesn't throw errors in the log, the field isn't cleared for Clone Issue either.

On a whim, tried "Copy Value From Other Field" as an alternative approach but unsuccessful, alas.

Perhaps fields with renderers won't work?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

899 views 3 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you