Can not create issues anymore

Hi, I did some changes in the field configuration schemes. Afterwards I tried to create an issue. It does not work, no error messages, just the waiting symbol. Would a maybe a re-index help? (my version is 5.0)

5 answers

1 accepted

I have a provider who hosts my installation. He did a re-start. Now it is working again. It was probably caused by a plugin (issue picker). Thank you
0 vote
Timothy Chin Community Champion Jun 19, 2013

And when you mention no error messages, is this from the logs?

I have no clue, whether the problem is logged and if so where. I did not change the standard settings for logging.

check the atlassian-jira.log in the log folder of your home directory

Alternatively check with tools like firebug if sth. pops up

Few places to check for logged errors, depending on your installation, e.g.

  1. JIRA_HOME/log/atlassian-jira.log
  2. JIRA_INSTALL/logs/catalina.out

I have seen similar issues before, and found some errors in logs, turned out to be plugin/custom field related. Of course, your case might be different, so looking at the logs will be the first step.

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