Can non-jira users receive email replies via comments?

We have email listeners setup so that anyone in our organisation can send an email to jira and it creates a ticket on the appropriate project/board.


However I would have expected that these people would then get an email response when a developer comments on the ticket. This doesn't appear to be the default behaviour; can it be configured?



1 answer

0 votes

Hi Michael,

If the issue being created also sets the Reporter field to the person sending the email to create the issue, they should receive notifications as per your Notification Scheme.

Can you please confirm

1. The reporter field is set to a JIRA User (person sending the email should exist in JIRA)

2. Permission schemes are configured to send email updates to Reporter on issue comment and update

Thank you


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,102 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you