We have email listeners setup so that anyone in our organisation can send an email to jira and it creates a ticket on the appropriate project/board.
However I would have expected that these people would then get an email response when a developer comments on the ticket. This doesn't appear to be the default behaviour; can it be configured?
If the issue being created also sets the Reporter field to the person sending the email to create the issue, they should receive notifications as per your Notification Scheme.
Can you please confirm
1. The reporter field is set to a JIRA User (person sending the email should exist in JIRA)
2. Permission schemes are configured to send email updates to Reporter on issue comment and update
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs