I want to make JIRA work like this:
1. Reporter send e-mail on commonMail@jira-example.com
2. JIRA retrive name of the group by reporter mail
3. JIRA retriv project by reporter's group
4. JIRA create an issue in proper project
Or maybe there are some addons for this. Anybody knows?
Couldn't you simply create several email address and mail handlers, one per project?
And just let your people send emails to that address. If they don't have create rights in the other projects they will not even be able to use those other email addresses.
And from your explanation i conclude that most of your users work for only one project anyway.
You could also work with some mailbox rules : move the incomming emails based on rules into different folders (one for each project) then you just create a mail handler for each project that will only read the mails in the corresponding folder.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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