Can I send an email to a address and email contents get added to comments

[STACK_ HARLEY]

I would like to be able to send a email to a "jiraticket address?" and get the email added to the work log of a specific ticket within my company's Jira system.

If I had ticket WEB-1234 

Can I email my team and also a email address that points to our Jira and specific ticket - and get that email added to a specific ticket comments or work log?

just by using a specific email address or something.

Example email would look like myjiraticket_WEB-1234@mycompany.com 

... just asking.

Thanks
Harley

[Ken McClean]

Hi Harley:

You should be able to configure what gets added to the ticket, by using the incoming mail handler.  One of the options for incoming mail is "add a comment with the entire email body"

[Nagabharana S]

Hello @STACK_ HARLEY ,

Try this : https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

[Shaun B - CIS]

By default if you send an email to the Email channel address and put the Ticket number in the subject ie.   Ticket-111  then the message will be added to that ticket as a comment.

[STACK_ HARLEY]

I don't know how to find the email channel address for my organization.
How can i find that?


Thanks