Can I send an email to a address and email contents get added to comments

STACK_ HARLEY
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May 10, 2023

I would like to be able to send a email to a "jiraticket address?" and get the email added to the work log of a specific ticket within my company's Jira system.

If I had ticket WEB-1234 

Can I email my team and also a email address that points to our Jira and specific ticket - and get that email added to a specific ticket comments or work log?

just by using a specific email address or something.

Example email would look like myjiraticket_WEB-1234@mycompany.com 

... just asking.

Thanks
Harley

 



 

3 answers

1 vote
Ken McClean
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May 10, 2023

Hi Harley:

You should be able to configure what gets added to the ticket, by using the incoming mail handler.  One of the options for incoming mail is "add a comment with the entire email body"

0 votes
Nagabharana S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 11, 2023
0 votes
Shaun B - CIS May 10, 2023

By default if you send an email to the Email channel address and put the Ticket number in the subject ie.   Ticket-111  then the message will be added to that ticket as a comment.

STACK_ HARLEY
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I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 12, 2023

I don't know how to find the email channel address for my organization.
How can i find that?


Thanks

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