Some background: We have the following priority options for JIRA issues: Standard - low, Standard - High, Urgent, and Emergency.
Urgent issues are to be considered "next in line". Right now, when you create an issue with an "urgent" priority, you have to manually go to the rapid board and move it to the "next in line" column, and then move it up to the top of the list. Using the Scipt Runner plugin, I'm pretty sure I can eliminate the first half of that, and automatically transition the issue to "next in line" based on the priority. What I'm wondering is if I can also set the Global Rank this way (or any other way).
I understand that changing the global rank of an issue (to 1 for example) changes the rank for all issues (moves their rank down) so I'm assuming this can't be scripted, and has to be done on the Rapid Board itself, but if anyone has any suggestions as to how I might be able to automate this, I'd really appreciate it. Thanks!
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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