Block reporters from updating their own ticket

Question

Hi,

In our project we created a transition "submit" for user to submit the ticket. after that transition our operation team will evaluate and process the request. at this point we would like to block the reporters from editing the ticket so processing the ticket will be based on the initial information submitted. I could not find a way to implement it, any ideas?

Sam Hall_h1otcf · Answer

One way is to make the issue read only using workflow step properties on the statuses after your 'submit' transition.

Then implement a global 'Edit' transition in your workflow, with a transition screen that includes the fields you want allow your ops team to be able to update.

You can then set a conditions for that 'Edit' transition such that it only visible to your ops team members.