Is there any way (presumably in a post-transition function) to make a ticket automatically open to a certain tab? For example, I have an issue type with a "Design" tab, an "Implementation" and a "Testing" tab. This type also has transitions which correspond to those tabs. So, when a user transitions the ticket from Design to Implementation (and assigns it to some developer), I'd like it if, when that developer opens the ticket, it automatically opens to the Implementation tab. (In other words, the Implementation tab would become the default every time the ticket opens, until a user transitions the ticket into the Design status.)
(This is not just about minor convenence. In our particular case, there are a lot of similar fields on the various tabs, so it is easy for a user to inadvertantly start typing in the Design Details field rather than the Implementation Details field.)
I don't know if JIRA could do what you're asking, my guess is 'no'.
What I would look into is one of the plugins that make fields read-only based on transitions. Then you could make the Design Details field(s) read-only if the user is supposed to work on the Implementation Details fields and visa versa.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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