Automatically create subtask when parent issue ID and another text are in subject of email


I was wondering if it possible to let JIRA or a plugin with mailhandling create a new subtask of a specific type when an email comes in.

These would be the conditions:

If there is an email received from sender X

And the subject of this email contains issue ID

AND contains some text

e.g. subject is "TESTSYSTEM-(NWDS-01)"


A new subtask is created as a child of issue NWDS-01

and contains the body of the mail in description or something like that.

I'm curious!

1 answer

1 accepted

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Yes, definitely.

Please look into the tutorial how to create mail handlers inside your plugin. You can even create tickets inside remote systems with that approach;)

Sorry, for the late answer, i will dive into this.

Thank you!

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