I was wondering if it possible to let JIRA or a plugin with mailhandling create a new subtask of a specific type when an email comes in.
These would be the conditions:
If there is an email received from sender X
And the subject of this email contains issue ID
AND contains some text
e.g. subject is "TESTSYSTEM-(NWDS-01)"
A new subtask is created as a child of issue NWDS-01
and contains the body of the mail in description or something like that.
Please look into https://developer.atlassian.com/display/JIRADEV/Custom+Message+(Mail)+Handler+for+JIRA- the tutorial how to create mail handlers inside your plugin. You can even create tickets inside remote systems with that approach;)
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