I'd like to send out an email notification every 24 hours of the status of tickets with labels = x. This must be a single email, not an email for each ticket item.
The audience will be external so won't have access to filters. I've tried the 'Automation' app which was brilliant as it allowed me to use HTML to compose the email and use shortcuts but sent out one email per issue which just isn't viable.
Suggestions welcome! Thanks in advance!
I recommend to create issue filter then subscribe to it
Please follow this instruction Subscribing to your search results and you will find detailed information about Constructing cron expressions for a filter subscription
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