Attachment Problems

I have a very important issue that is currently delaying the implementation of JIRA for our business project. In Internet Explorer, when we go to attach a document in the Create an Issue form, the button works and it shows the document path, but there is no acknowledgement of the document actually being attached. After the issue has been created, there is no attachment and one can only be added through the Edit function. Attachments must be working for this project to go forward. Any help would be appreciated, thanks.

1 answer

0 votes

Two quick things to look at:

1. Can you try a different browser? Does that work? (Also, what version of IE and Jira are you using?)

2. What does your log file say? An errors?

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,775 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot