Add/ include new custom field "Resolved by" in JSD.

[Inetinfo Inetinfo]

Hi ,

Needs to implement following requirement step by step .Please guide me

include a new custom field "Resolved by" in JSD.
• If the resolver domain is "ABC" than the information is shown as ABC
• If the resolver domain is any "XYZ" domain than the information is shown as XYZ
• If an unknown domain or new domain resolved the Incident than the information is shown as unknown.
This information should be stored in the ticket and displayed in the ticket.
It must be possible to search for this information and create dashboards for this information.

Thank you

[Inetinfo Inetinfo · Accepted solution]

Issue got resolved

created custom select option field

and provided listener for custom filed based on options 

[Kai Sören Becker]

Hi Inetinfo,

could you please give us some more information?
Are you using Jira Server/DC or Cloud?

What do you mean by "This information must also be shared with DANA" ?

[Inetinfo Inetinfo]

Hello https://community.atlassian.com/t5/user/viewprofilepage/user-id/1178079

could you please give us some more information?
Are you using Jira Server/DC or Cloud?

Answer Data center

What do you mean by "This information must also be shared with DANA" ?                                  Answer : Please I gnore ABOUT DANA 

Thanks

[Kai Sören Becker]

Hi Inetinfo,

I would suggest creating a new single line text field "Resolved by" and populate it via automation rule:

In my example, Arbeitspaket would be your "Resolved by" field, as I didn't want to create a new field, just for testing. The rule trigger is configured like this:

[Inetinfo Inetinfo]

Hi can you provide the any video reference to follow the steps

I am new to jira script runner .But I have coding knowledge 

[Inetinfo Inetinfo]

Hi

could you please give us some more information?
Are you using Jira Server/DC or Cloud?

Answer is :Data center

What do you mean by "This information must also be shared with DANA" ?

Answer :  DANA .Please ignore it