Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more

Atlassian Community about banner

4,297,168

Community Members

Community Events

165

Community Groups

Community
Products
Jira
Questions
Activity fields of Ticket are not shown due to an error

Activity fields of Ticket are not shown due to an error

Hi,

when I want to see the activities of a ticket (e.g. comments), these are not shown due to the following error.

Do you have any suggestions how to fix that?

Thanks in advance,
Tobias

1 answer

1 accepted

0 votes

Answer accepted

Hi @Tobias Rettensteiner ,

please provide more details about this error through the atlassian-jira.log file within you JIRA-HOME/log folder

Fabio

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Hi @Fabio Racobaldo _Herzum_

thanks for your response. Where can I find this log folder?

Tobias

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

On server side, on the JIRA-HOME folder /log/atlassian-jira.log

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

Ah ok. The problem is that i can´t access to the server.

I will have to ask the server manager then.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like • Fabio Racobaldo _Herzum_ likes this

We tried to perform a restart of our server and this solved the problem.

@Fabio Racobaldo _Herzum_ thanks for your help anyway.

Tobias

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like • Fabio Racobaldo _Herzum_ likes this

Good to know!

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

Reply

Suggest an answer

Log in or Sign up to answer

Was this helpful?

Thanks!

TAGS

Community showcase