Activity fields of Ticket are not shown due to an error

[Tobias Rettensteiner]

Hi,

when I want to see the activities of a ticket (e.g. comments), these are not shown due to the following error.

Do you have any suggestions how to fix that?

Thanks in advance,
Tobias

[Fabio Racobaldo _Herzum_ · Accepted solution]

Hi @Tobias Rettensteiner ,

please provide more details about this error through the atlassian-jira.log file within you JIRA-HOME/log folder

Fabio

[Tobias Rettensteiner]

Hi @Fabio Racobaldo _Herzum_ 

thanks for your response. Where can I find this log folder?

Tobias

[Fabio Racobaldo _Herzum_]

On server side, on the JIRA-HOME folder /log/atlassian-jira.log

[Tobias Rettensteiner]

Ah ok. The problem is that i can´t access to the server.

I will have to ask the server manager then.

[Tobias Rettensteiner]

We tried to perform a restart of our server and this solved the problem.

@Fabio Racobaldo _Herzum_ thanks for your help anyway.

Tobias

[Fabio Racobaldo _Herzum_]

Good to know!