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Activity fields of Ticket are not shown due to an error


when I want to see the activities of a ticket (e.g. comments), these are not shown due to the following error.


Do you have any suggestions how to fix that?

Thanks in advance,

1 answer

1 accepted

0 votes
Answer accepted

Hi @Tobias Rettensteiner ,

please provide more details about this error through the atlassian-jira.log file within you JIRA-HOME/log folder


Hi @Fabio Racobaldo _Herzum_ 

thanks for your response. Where can I find this log folder?



On server side, on the JIRA-HOME folder /log/atlassian-jira.log

Ah ok. The problem is that i can´t access to the server.

I will have to ask the server manager then.

We tried to perform a restart of our server and this solved the problem.

@Fabio Racobaldo _Herzum_ thanks for your help anyway.


Good to know! 

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