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Is it possible to automatically create a ticket in Jira from a email in configured mail box?

ramakrishna pavan
ramakrishna pavan Feb 06, 2018

Hi,

We have a support mail box.
User sends e-mails to it for any issues they face.So support persons looks in to it and creates a ticket in JIRA.

We want to automate those each and every email as ticket in JIRA.
is there any way that JIRA monitors a mail box continuously and creates a ticket when ever a new email comes in to the mail box?

Thanks & regards
Pavan.

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Mitchell Davison _EY_
Mitchell Davison _EY_ Feb 06, 2018

Hi Pavan,

You can indeed setup a mail handler that will automatically pick up emails from a specified inbox and create Jira tickets from their contents:

https://confluence.atlassian.com/adminjiraserver075/creating-issues-and-comments-from-email-935391638.html

Hope this helps.

Kind regards,

Mitchell Davison

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