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Incoming mail handler not creating a ticket

mounika_p
mounika_p Jul 04, 2019

Hi Team,

 

We have configured incoming mail handler for a project in Jira. Tickets are getting created till date. But suddenly we see that 2 tickets dint get created. I am suspecting one issue. 

 

Can we have a jira ticket created from already existing Jira ticket from project A and forward the same mail to project B (which is configured to auto-create a jira ticket in project B via an email)

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