What is request type and issue type?

anjali s March 12, 2024

What is request type and issue type?

2 answers

2 votes
John Connolly March 12, 2024

Jira Service Management uses Requests as their unit of work.  Jira Software uses Issues.

You can create different Request types or Issue types depending on your needs and ways of working.  Examples of different Issue Types are Story, Bug, Epic and Task, but you can create custom Issue Types too.

See here for more:

What are request types? | Jira Service Management Cloud | Atlassian Support

What are issue types? | Atlassian Support

1 vote
Susanna Babayan March 12, 2024

Hi Anjali!

I can only add to what @John Connolly has already said: from Jira Service Management point of view, Request Types is what your customers see in the portal and Issue Types is what Agents see when working on issues. 

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