Delete all the comments after the ticket status is closed using Jira Automation

Asmath Basha S
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February 28, 2024

I want to delete all the comments after the ticket has closed for a specific projects. Do we have any methods to achieve this. I have tried in Jira Automation but only the latest comment is deleted. Can anyone suggest if there is a way to create this.

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Sebastian Krzewiński
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February 28, 2024

Hi @Asmath Basha S 

 

But why? IMO it looks like losing lot of important data.

From technical point of view this can be achieved by using Rest API. You can get all comments and delete them. You can use automations for that (Web requests) but there will be lot of work IMHO. Better way will be to use script for deleting and automation for triggering this script.

 

Regards,

Seba

Asmath Basha S
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February 28, 2024

Hi @Sebastian Krzewiński 

 

We don't want to delete all the comments instantly, but I have some conditions.

For example : I have a field Employee details - FTE/Vendor. We have these two dropdowns in a custom field. If I select Employee details field as FTE then I need to delete all the comments after the tickets status has moved to closed.

Can you explain how to achieve this using Automation or any other method.

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