service desk can not access confluence to create a new knowledge base

[Erich Freunberger]

service desk can not access confluence to create a new knowledge base

[Daniel Ebers]

Hi Erich,

welcome to the Atlassian Community!

Is there any error message you are getting back or is it a connection that is just timing out?

A timeout would suggest a firewall is blocking access.

Could you please provide some more information - then someboy from Community is more likely being able to help.

Thanks,
Daniel