create a link to open ms desktop word in Jira

Question

I am trying to create a link to a MS word document on my Jira Help Desk next-gen (that works fine!).  However, when the user clicks on the link they want the file to be open in  MS Word desktop mode ( they want / need to utilize the  track changes feature only offered in desktop mode)

anyone has done this before?

Thanks!

Nic Brough -Adaptavist- · Answer

Opening a file in a particular piece of software is a function of the operating system, not the server.  Your people will need to associate Word with the right file types to edit downloaded copies of attachments.