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Update summary when created issue in Service Desk


Hi to all!

I am new to using Scriptrunner plugin, any help would be appreciated.
When creating a ticket on the portal, in the request type "Custom request type 1", you must update the summary field after creating a ticket. There is a custom field of type String - "StringField 1" and I need to update the summary field with the following pattern: summary + StringField1

1 answer

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Hi, @Max !

Have you already tried to create groovy-script? 

Show what you have and tell us what problems you have encountered.

We will try to help you.


P.S. added some labels to your article.

Hi, @Alexander Bondarev !

Not relevant at the moment, thanks for the desire to help.

Best regards

Like Alexander Bondarev likes this

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