Update summary when created issue in Service Desk

Max October 23, 2020

Hi to all!

I am new to using Scriptrunner plugin, any help would be appreciated.
When creating a ticket on the portal, in the request type "Custom request type 1", you must update the summary field after creating a ticket. There is a custom field of type String - "StringField 1" and I need to update the summary field with the following pattern: summary + StringField1

1 answer

0 votes
Alexander Bondarev
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
November 13, 2020

Hi, @Max !

Have you already tried to create groovy-script? 

Show what you have and tell us what problems you have encountered.

We will try to help you.

 

P.S. added some labels to your article.

Max December 17, 2020

Hi, @Alexander Bondarev !

Not relevant at the moment, thanks for the desire to help.

Best regards

Like Alexander Bondarev likes this

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events