Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Trying to create a ticket via email fails with a javax.mail.MessageRemovedException.

Xeno Müller January 11, 2021

Complete error message is:

2021-01-11 14:00:32,430 Caesium-1-4 ERROR anonymous <mailadress-placeholder>[c.a.jira.mail.MailThreadManagerImpl] Error occurred while determining message id of an e-mail message.
javax.mail.MessageRemovedException
at com.sun.mail.imap.IMAPMessage.checkExpunged(IMAPMessage.java:278)
at com.sun.mail.imap.IMAPMessage.getHeader(IMAPMessage.java:860)
at com.atlassian.jira.mail.MailThreadManagerImpl.getAssociatedIssueObjects(MailThreadManagerImpl.java:75)
at com.atlassian.jira.mail.MailThreadManagerImpl.getAssociatedIssueObject(MailThreadManagerImpl.java:108)
at com.atlassian.jira.plugins.mail.handlers.AbstractMessageHandler.getAssociatedIssue(AbstractMessageHandler.java:1507)
at com.atlassian.jira.plugins.mail.handlers.CreateOrCommentHandler.handleMessage(CreateOrCommentHandler.java:74)
at com.atlassian.jira.service.services.mail.MailFetcherService.processMessage(MailFetcherService.java:415)
at com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:272)
at com.atlassian.jira.service.services.mail.MailFetcherService.processMessages(MailFetcherService.java:404)
at com.atlassian.jira.service.services.mail.MailFetcherService.runImpl(MailFetcherService.java:396)
at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:229)
at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:68)
at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:62)
at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:44)
at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:32)
at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:153)
at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:118)
at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:97)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:443)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(CaesiumSchedulerService.java:438)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJobWithRecoveryGuard(CaesiumSchedulerService.java:462)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:390)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:285)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:282)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:65)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:59)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:34)
at java.lang.Thread.run(Thread.java:748)

System Details:

Java Version 1.8.0_162
Java Runtime Java(TM) SE Runtime Environment
System Encoding UTF-8

Operating System Linux 3.10.0-1127.8.2.el7.x86_64
OS Architecture amd64

Application Server Container Apache Tomcat/8.5.6

Database type postgres72
Database version 9.5.22
Database driver PostgreSQL Native Driver PostgreSQL 9.4.1212

Jira Version 7.9.2
Build Number 79002
Build Date Wed May 09 00:00:00 CEST 2018

1 answer

1 accepted

1 vote
Answer accepted
Soumyadeep Mandal - SaM
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
January 11, 2021
Xeno Müller January 29, 2021

Hi

The ticket is sometimes created with attachment, sometimes not at all. I am quite sure, that there are less than 4 mails a minute. The mail does not even appear in the catalina.out of the jira instance, then.

Is that possible? Ticket creation fails, but no message in the catalina.out?

Thanks for your answer,

Tibor

Like Soumyadeep Mandal - SaM likes this
Soumyadeep Mandal - SaM
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
January 29, 2021

Hi @Xeno Müller ,

You can contact Atlassian Team HERE

Regards,

Soumyadeep

Xeno Müller February 1, 2021

Hi Soumyadeep,

thanks, I created a ticket.

Regards, Tibor

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events