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Tempo Timesheets REST API invalid user error

Hi. REST API returns user invalid error with some users when creating worklog

  • What is a valid user ?
  • How do I check if a user is valid ?
  • How do I make a user valid?

"errors": {
"worker": "User is invalid"
"errorMessages": [],
"reasons": [


1 answer

Hi Gleb,

can you confirm that the REST API call is working for other users? 

Can you please confirm which endpoint you are exactly using and how your payload looks like?


Endpoint is /rest/tempo-timesheets/4/worklogs

Request is

"worker": "${usr}",
"comment": "${comment}",
"started": "${startFormatted}",
"endDate": "${endFormatted}",
"timeSpentSeconds": "${duration}",
"attributes" : {
"Worktype" : {
"value" : "${workType}"

Hi Gleb,

have you checked how the payload looks like in runtime? 


Of course. Looks normal

"worker": "glebk",
"comment": "Automated Log Work",
"started": "2020-10-20",
"endDate": "2020-10-20",
"timeSpentSeconds": "189",
"attributes" : {
"_Видработ_" : {
"value" : "test"

Hi Gleb,

have you confirmed the username/userkey against the Jira REST API?


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