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Smart value custom field in customer notification

Good morning,

We are setting up our first Jira Service Management project and want to use the customer notification mail for approvals.

We have different custom fields which we want to use in our portal request types. One example is a custom field "Computer", its a Select List (single choice). We are trying to get the value to appear in the email message.

I have looked at some documentation about smart values. I only found Cloud documentation and it didn't help us out:

Is there anyone who knows how this works in Jira Service Management Data Center?

1 answer

I think you can do this by editing the core templates at


If you can't get it done with the core app, we support a broader set of functionality in Notification Assistant for Jira

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