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Service Desk Request type with sub-tasks

Allan Ross December 9, 2019

We are now using Jira Service Desk (Server 4.1.0) as our IT ticketing system. I am trying to recreate ticket types I've used in other ticketing systems. 

At the moment I am trying to create a Request Type like a service request, with predefined sub-tasks.

For example, New Hire

1. Created Active Directory object

2. Provision hardware - laptop

3. Provision VPN credentials & token


I find it simple enough to ADD a sub-task, but can't seem to find a way to create a Request with these predefined sub-tasks (task, service requests, whatever)

1 answer

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Alex Koxaras _Relational_
Community Leader
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May 2, 2023

Hi @Allan Ross 

You can't create such request with these predefined subtasks. However, you can add a post function (or a Jira automation rule) after the ticket has been raised, in order to create automatically these subtasks. Let me know if that helps!

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