Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Service Desk Request type with sub-tasks

We are now using Jira Service Desk (Server 4.1.0) as our IT ticketing system. I am trying to recreate ticket types I've used in other ticketing systems. 

At the moment I am trying to create a Request Type like a service request, with predefined sub-tasks.

For example, New Hire

1. Created Active Directory object

2. Provision hardware - laptop

3. Provision VPN credentials & token


I find it simple enough to ADD a sub-task, but can't seem to find a way to create a Request with these predefined sub-tasks (task, service requests, whatever)

1 answer

0 votes
Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 02, 2023

Hi @Allan Ross 

You can't create such request with these predefined subtasks. However, you can add a post function (or a Jira automation rule) after the ticket has been raised, in order to create automatically these subtasks. Let me know if that helps!

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events