We're using Jira Service Management server 4.14. In the notification that gets sent out when an issue is created, our customers would like to see the information they entered into the request. We're using ProForma so when our customers enter a request that information is captured in a pdf that gets locked and attached to the issue. But I can't quite figure out how to attach that pdf to the create notification that gets sent out.
Is it even possible to send attachments with the customer notifications? And if it is, how?
I’ve asked the team about this and the short answer is that you should be able to use AfJ to send an email and attach the PDF.
Worth noting, ProForma forms are added as an edit to the issue milliseconds after creation. This little window of time can cause automation rules dependant on ProForma to miss some of the data, including the PDF that is generated.
A workaround we suggest is to add an intermediate transition into your workflow after issue create to give the system enough time to add the ProForma form/s and data to the issue and add any Automation rules dependant on ProForma forms at this stage.
I’ve also seen Notification Assistant for Jira mentioned in the past in response to similar queries.
Let me know if that helps or if you’d like to work through the automation setup.
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