Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Refined - Search in confluence pop-up error




We are using the Refined plugin for our on-premise Jira service management, and we encounter a problem when we are trying to set up the knowledge base search.


Basically, we have set up everything - but when a pop-up should come it gives us a browser error



If i click on the bottom of the picture where it says Open article in a new window, it works.


I tried to change the Auth mode from JSM to Confluence and back from AUth with impersonation to simple Auth, but it's not working.


I did tried with other browsers, same result/incognito.

Any other ideas?

cc: @Raj Sehmi _Refined_ 

1 answer

Hi Albert,

Could you open a ticket regarding this with our support team, over at

We've got a few ideas and troubleshooting steps to try figure out why this happens, but we're going to need some more information from your end regarding your setup - for which our support channel is probably better suited.

Best regards, Raj Sehmi (Refined)

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

631 views 5 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you