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Possible to inline edit in service desk queues?

Edited

In JIRA Service Desk queues or list of search results, is it possible to inline edit values?

1 answer

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Answer accepted

Hi Floris,

If you're looking at a queue of issues, just select one of the issues and it changes from list view to issue details view and you are now looking at the issue with all the possible workflow, edits, etc.

Hope that helps

Susan

What I mean, is it possible to somehow click on a cell in the list of issues and edit it directly? I'm aware of the option to go to the issue details screen. However, I'm looking for a faster way to edit a single field for a single issue in a list or queue, e.g. when I'd like to quickly change a due date or assignee.

Jack Brickey Community Leader Jan 22, 2018

no

Floris,

You can't even do that in Jira Core, so unlikely to be able to do in Jira Service Desk.

Susan

OK good to know. Would be nice though :)

@Floris Olsthoorn I completely agree! Inline editing would be a fantastic feature for quick update of multiple issues. Crazy really that such a simple feature is not already available!

Is there a possibility to achieve this Jira via some scripts etc?

How you guys found a workaround for this feature?

 

I noticed there's already a feature request open 

https://jira.atlassian.com/browse/JSDCLOUD-8476?error=login_required&error_description=Login+required&state=f1b296a3-623b-4f39-b2a4-2b8d41da9007

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