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New Issue View - Create Linked Issue

How do you create a linked issue in the New Issue View on Jira Service Desk? 

There used to be an option (three dots, top right) to 'Create Linked Issue' and I cannot see this on the New Issue View. 

3 answers

1 accepted

2 votes
Answer accepted

Create Linked Issue is now available in the new issue view of Jira Service Desk. It can be accessed as a link via the "Link issue" button:

Screen Shot 2019-10-24 at 10.45.46 am.png

Charlie Misonne Community Leader Apr 27, 2021

Thank you!

I spent some time looking for that.

1 vote

Hello Sam,

Welcome to Atlassian Community!
Currently, the option to create linked issue is not available in the new issue view. We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JRACLOUD-70794
Please, click on vote and watch in order to hear about updates on the development cycle.

Regards,
Angélica

This is a feature used over 100 times a week within our Service Desk. We cannot move to the New Issue View without this. 

Like # people like this

I agree, it is a must

Like # people like this

Yes an ABSOLUTE MUST, we need this feature back. It is disrupting our workflow. Not acceptable!

Like # people like this

This is a Stopper in terms of the new jira view with Service desk!

Like Matthew Faust likes this

This is seriously effecting our workflow. Why would you get rid of a core feature and not have an alternative in place...i dont understand!?!

Whoever made this decision clearly never thought of the technical implications!

Please sort it out asap.

 

Like # people like this

this is a must for us.

we cant do around to a different project create an issue and go back in order to link them together. 

Please vote and watch for the request noted above!!

I agree too, it is a must

Hi @Caroline Bartle is there any way to create a linked issue from the issue view in a software project? This is what I see:Screen Shot 2021-02-11 at 10.39.34 AM.png

But in a service desk project I see an additional link below showing "+ Create linked issue". Is there any way to have that link here as well?

I'm afraid not @Matias - this functionality is only available in Service Management and Business projects.

@Caroline Bartle What is the reason for this? Is there a chance this will be releasing soon?

The Create Linked Issue feature is most frequently used by support teams (in JSM) or business teams (in Jira Core) to raise bugs, improvements etc in the backlogs of software teams. Hence why it exists in those two products / project types.

I'm afraid that there are no plans to release it to Jira Software anytime soon.

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