Jira Service Desk not to display certain fields with default values for individual customer request

Question

Hello,

Is it possible that the Jira Service Desk does not display certain fields with default values for individual customer request types?

The problem is as follows:

There are Inquiry1, Inquiry2 and Inquiry3 under the Service Process type (because of the same workflow).

The following fields should be displayed for Requirement1: Field1, Field2, Field3, Field4.
For query2, the following fields should be displayed: Field5, Field6, Field7, Field7, Field8
The following fields should be displayed for the query3 : Field1, Field2, Field3, Field3, Field4

Field 3 has a default value because it is a selection list of "Default12121212123". This is now displayed in the backend of the ticket, since it is not edited by the user when the ticket is created.

What can I do? I'm not that deep in the matter yet.

Angélica Luz · Answer

Hello Michi,

Thank you for getting in touch with Atlassian Community!
Currently, it's not possible to use dynamic forms on the customer portal. We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDSERVER-178
Please, click on vote and watch in order to hear about updates on the development cycle.

Regards,
Angélica