Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira Service Desk not to display certain fields with default values for individual customer request

Hello,

Is it possible that the Jira Service Desk does not display certain fields with default values for individual customer request types?

The problem is as follows:

There are Inquiry1, Inquiry2 and Inquiry3 under the Service Process type (because of the same workflow).

The following fields should be displayed for Requirement1: Field1, Field2, Field3, Field4.
For query2, the following fields should be displayed: Field5, Field6, Field7, Field7, Field8
The following fields should be displayed for the query3 : Field1, Field2, Field3, Field3, Field4

Field 3 has a default value because it is a selection list of "Default12121212123". This is now displayed in the backend of the ticket, since it is not edited by the user when the ticket is created.

What can I do? I'm not that deep in the matter yet.

1 answer

0 votes

Hello Michi,

Thank you for getting in touch with Atlassian Community!
Currently, it's not possible to use dynamic forms on the customer portal. We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDSERVER-178
Please, click on vote and watch in order to hear about updates on the development cycle.

Regards,
Angélica

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Announcing Jira Service Management!

Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...

2,117 views 25 37
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you