Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Import CI in Insight from different sources

Hi,

we want to import specific attributes of an insight object from several imports. So lets say for example:

Object Type: Test

Attributes:

Name (Label)

ID

Description

Category

 

Now we have to CSV files for example and in both files the ID is the identifier for my object.

In the first file we have the attributes: ID, Name, Description

In the second file we have the attributes: ID, Category

 

And here is my problem: Because Name ist the label of the object type i have to add Name to the second csv or i cant start the import (error label name is missing). So if i would change the label to ID it works fine. But since ID is not the label i want to display in insight, i cant import the second file.

Ist there a workaround to make the import possible without the label? In the more complex szenario i want to archive there is no name on the second import. i have just an id but this would not be well readable by the users, since ist is a code like "43kfdskf3454".

 

Any Suggestions? I dont get why i have to use the label when i have a identifier....

 

 

1 answer

0 votes
Sam Nazha Atlassian Team Jul 08, 2021

Hi Andre,

Thanks so much for your question.

Fragmentation of CSV files and then joining records within Insight is not supported, instead we recommend you assemble your CSV files in a manner inline with the recommended approach.

You can find more details around preparing your data for importing into Insight at https://support.atlassian.com/jira-service-management-cloud/docs/import-a-csv-file-into-insight/

Thank you,

Sam
Jira Service Management

ps. if this answer is correct, please select the ‘accept answer’ button

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Next level incident management in Jira Service Management

Hello Atlassian Community! We’re thrilled to announce some exciting changes to incident management in Jira Service Management Cloud, in order to give your teams extra muscle during incidents, and ...

1,463 views 20 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you