we want to import specific attributes of an insight object from several imports. So lets say for example:
Object Type: Test
Now we have to CSV files for example and in both files the ID is the identifier for my object.
In the first file we have the attributes: ID, Name, Description
In the second file we have the attributes: ID, Category
And here is my problem: Because Name ist the label of the object type i have to add Name to the second csv or i cant start the import (error label name is missing). So if i would change the label to ID it works fine. But since ID is not the label i want to display in insight, i cant import the second file.
Ist there a workaround to make the import possible without the label? In the more complex szenario i want to archive there is no name on the second import. i have just an id but this would not be well readable by the users, since ist is a code like "43kfdskf3454".
Any Suggestions? I dont get why i have to use the label when i have a identifier....
Thanks so much for your question.
Fragmentation of CSV files and then joining records within Insight is not supported, instead we recommend you assemble your CSV files in a manner inline with the recommended approach.
You can find more details around preparing your data for importing into Insight at https://support.atlassian.com/jira-service-management-cloud/docs/import-a-csv-file-into-insight/
Jira Service Management
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