I Can not see Request Types In JSM

[Rasa]

Hi every one

as jira admin i create a service management project but in portal(JSM) i can not see any request type from this project.

please HELP:(

[Umut Ekin AL]

Hello @Rasa ,

Did you have the same problem with create button on jira site, not portal. If it is not you can try to clean cash

Umut

[Rasa]

Create bottom is shown 

But i already clear cash but nothing change.

[Umut Ekin AL]

Could you create an issue from there, and choose request type from there.

[Rasa]

Yes

[Sudarsana G]

Did yo configured requests in Service desk level ? First, ensure that you have actually created request types within your service management project. Request types define the different types of requests that customers can raise through the portal.

[Rasa]

yes of course

there are many request type but i can not see them

[Sudarsana G]

Can you Ensure that the request types are associated with the appropriate customer permissions. In JSM, permissions control who can see and access specific request types. Make sure that the request types are visible to the intended audience, such as customers or specific groups. Also please Navigate to the project settings of your service management project and review the "Request types" section. Here, you can verify the list of request types and their configurations. In the project settings, review the portal settings to ensure that the request types are enabled for the customer portal. You can customize which request types are visible in the portal and their order.

[Rasa]

i check every thing 

that is ok.

[Rasa]

in your opinion, is server or service reset useful??