How to display linked issue column on the customer portal

[AKSHAY THAKARE]

HI,

We want to display all linked issue which linked to the JIRA sd issue.
So how to add such a column?

Thanks

[Bastian Stehmann]

Hi,

I think you will need an add-on for this. Extensions for Service Desk https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-desk?hosting=cloud&tab=overview should do.

[Susan Hauth _Jira Queen_]

Hi,

That's the only way I've been able to manage it as well is by using the same add-on.

But works great.

[AKSHAY THAKARE]

Hi @Bastian Stehmann @Susan Hauth _Jira Queen_

But it seems that using this add-on we can only show link incidents, not link issues.

what exactly the difference between the above two?

[Bastian Stehmann]

No, you should be able to enable issue links for the portal.

Incidents are only a specific issue/request type I think. 

https://deviniti.com/support/addon/server/extension/latest/issue-links/

[AKSHAY THAKARE]

hello, @Bastian Stehmann Thanks for your suggestion.

I have implemented this using provided steps but still, link issues are not visible on the portal.

[Bastian Stehmann]

Hmm, i need either more information on your configuration or you have to contact the support of the vendor.

In general, I know that it works.

[Arun Kumar]

Do the "Extensions for Service Desk" plugin works with Jira Service Desk Cloud?

Did anyone tried to configure it using the cloud version of Jira