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How i can create custom category ?

i_kiyaev
i_kiyaev August 31, 2022

Dear colleagues, in IT Service Management (ITSM) exist 5 category : Service requests, Incidents, Problems, Changes,Post-incident reviews.  How i can create new category ?

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Kate Pawlak [Appsvio]
Kate Pawlak [Appsvio]
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August 31, 2022

Hi @i_kiyaev ,

It's not possible. You can only use these predefined categories.

Best regards,

Kate

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