We have 2 location in my company, and it would be usefull to be able to quickly check which location a reporter belongs to when they create a issue.
Is there any way to import a value "Location" from Active Directory (we sync users from there) and then based on this value add a field in all issues that includes that information?
In advance, thank you.
@roger_alling Yes this can be done through workflow.
You need to do changes in all workflow adding post function before the ticket is open.
First you need to prepare a custom filed. Location and add all the location names same in AD.
Deviniti [Active Directory Attributes Sync] - Copy property value to customfield
This postfunction copies user property to customfield:
Location of Reporter to Location
this way you can do your requirement easily.
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