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Emails notifications missing

Alexandra BRIOUDE
Alexandra BRIOUDE Feb 18, 2020

Hi,

for the past 2-3 weeks, we have had issues with e-mails notifications whenever someone adds a comment or changes a status, etc...

No changes have been made our end (no migration or change of database, etc...).

The emails notifications started to be missing randomly, and now are completely missing for some of us.

Thanks for your help.

Best Regards,

Alexandra

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Dominic Marmion
Dominic Marmion Oct 02, 2020

Any resolution?

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Alexandra BRIOUDE
Alexandra BRIOUDE Oct 04, 2020

Hi,

this issue has been resolved a while ago.

This was due to our spam server which rejected Atlassion e-mail. After a certain number of rejections, Atlassion blacklisted our adress.

 

Regards

Alexandra

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