Disable customer notification on Status change

Is there a way for us to disable notifications for every status change?

Thank you

1 answer

1 vote

Answer accepted

Hi Karren,

You can go to Project Settings - Customer Notifications and disable the notifications that are for "Customer-visible status Changed".

FYI, no matter what you disable a notification when the request is resolved will be sent out. This is hard coded in JSD.

Hope that helps

Susan

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Thanks Sunsan!

It worked, I just noticed that I did not received a notification for closed tickets

Karren

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Hi, can you point out where "Project Settings" are located?

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