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Disable customer notification on Status change

Deleted user July 18, 2019

Is there a way  for us to disable notifications for every status change? 


Thank you

1 answer

1 accepted

1 vote
Answer accepted
Susan Hauth _Jira Queen_
Community Champion
July 19, 2019

Hi Karren,

You can go to Project Settings - Customer Notifications and disable the notifications that are for "Customer-visible status Changed".

FYI, no matter what you disable a notification when the request is resolved will be sent out.  This is hard coded in JSD.

Hope that helps

Susan

Deleted user July 21, 2019

Thanks Sunsan! 

It worked, I just noticed that I did not received a notification for closed tickets

Karren

Bohdan Malyk
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December 1, 2021

Hi, can you point out where "Project Settings" are located?

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