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Disable customer notification on Status change


Is there a way  for us to disable notifications for every status change? 

Thank you

1 answer

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Answer accepted

Hi Karren,

You can go to Project Settings - Customer Notifications and disable the notifications that are for "Customer-visible status Changed".

FYI, no matter what you disable a notification when the request is resolved will be sent out.  This is hard coded in JSD.

Hope that helps


Thanks Sunsan! 

It worked, I just noticed that I did not received a notification for closed tickets


Hi, can you point out where "Project Settings" are located?

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