Disable customer notification on Status change

[Karren Carig]

Is there a way  for us to disable notifications for every status change? 


Thank you

[Susan Hauth _Jira Queen_ · Accepted solution]

Hi Karren,

You can go to Project Settings - Customer Notifications and disable the notifications that are for "Customer-visible status Changed".

FYI, no matter what you disable a notification when the request is resolved will be sent out.  This is hard coded in JSD.

Hope that helps

Susan

[Karren Carig]

Thanks Sunsan! 

It worked, I just noticed that I did not received a notification for closed tickets

Karren

[Bohdan Malyk]

Hi, can you point out where "Project Settings" are located?