You can go to Project Settings - Customer Notifications and disable the notifications that are for "Customer-visible status Changed".
FYI, no matter what you disable a notification when the request is resolved will be sent out. This is hard coded in JSD.
Hope that helps
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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