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Disable Attachment from Email Requests


I want to disable any attachments from being created which are coming via Email Channel in Project X of Jira Service Desk.
But when sending email with attachment to the email address used to set up Email Channel, Attachment is being added to the ticket.

  • Removed Create Permission from Project Permission Scheme
  • Remove Attachment field from Get IT Help (Request type used for Email Requests).
  • Allow Attachment ON in Global level, but disabled in Project X Permission Scheme.

Can someone please provide a solution for this.


Aashutosh Kumaremail.PNGattachment.PNG

1 answer

0 votes


I have not seen the checkbox to disable to recieive an attachments

Hi @Gonchik Tsymzhitov 
Which checkbox are you talking about?

@Aashutosh Kumar  In standard incoming mail handler is not provided.

You can think about JEMH, Jeti incoming mail handlers

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