Hello, I want to disable any attachments from being created which are coming via Email Channel in Project X of Jira Service Desk. But when sending email with attachment to the email address used to set up Email Channel, Attachment is being added to the ticket. * Removed Create Permission from Project Permission Scheme * Remove Attachment field from Get IT Help (Request type used for Email Requests). * Allow Attachment ON in Global level, but disabled in Project X Permission Scheme. Can someone please provide a solution for this. Regards Aashutosh Kumar

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Disable Attachment from Email Requests

unknown

Hello,

I want to disable any attachments from being created which are coming via Email Channel in Project X of Jira Service Desk.
But when sending email with attachment to the email address used to set up Email Channel, Attachment is being added to the ticket.

Removed Create Permission from Project Permission Scheme
Remove Attachment field from Get IT Help (Request type used for Email Requests).
Allow Attachment ON in Global level, but disabled in Project X Permission Scheme.

Can someone please provide a solution for this.

Regards
Aashutosh Kumar

Accepted answers

Nicola Muratori

hi,

i've successfully been able to do what you requested with automation

when

issue commented

then

delete attachment

WHEN

filename matches

image.png

tested for a while and it works. hope this can help

All comments

Gonchik Tsymzhitov

Hi!

I have not seen the checkbox to disable to recieive an attachments

unknown

Hi @Gonchik Tsymzhitov
Which checkbox are you talking about?

Gonchik Tsymzhitov

@[deleted] In standard incoming mail handler is not provided.

You can think about JEMH, Jeti incoming mail handlers

Nicola Muratori

hi,

i've successfully been able to do what you requested with automation

when

issue commented

then

delete attachment

WHEN

filename matches

image.png

tested for a while and it works. hope this can help

unknown

Thanks for the answer, but my requirement was to disable attachments when created by email.
If some agent adds any attachment, then that will be also deleted by your automation rule.

Nicola Muratori

only the attachments named 'image.png' that is the name i've observed it's created for the HTML signature emails

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