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Disable Attachment from Email Requests


I want to disable any attachments from being created which are coming via Email Channel in Project X of Jira Service Desk.
But when sending email with attachment to the email address used to set up Email Channel, Attachment is being added to the ticket.

  • Removed Create Permission from Project Permission Scheme
  • Remove Attachment field from Get IT Help (Request type used for Email Requests).
  • Allow Attachment ON in Global level, but disabled in Project X Permission Scheme.

Can someone please provide a solution for this.


Aashutosh Kumaremail.PNGattachment.PNG

2 answers

1 accepted

0 votes
Answer accepted


i've successfully been able to do what you requested with automation


issue commented


delete attachment


filename matches 


tested for a while and it works. hope this can help

Thanks for the answer, but my requirement was to disable attachments when created by email.
If some agent adds any attachment, then that will be also deleted by your automation rule.

only the attachments named 'image.png' that is the name i've observed it's created for the HTML signature emails

0 votes


I have not seen the checkbox to disable to recieive an attachments

Hi @Gonchik Tsymzhitov 
Which checkbox are you talking about?

@Aashutosh Kumar  In standard incoming mail handler is not provided.

You can think about JEMH, Jeti incoming mail handlers

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