Customer gets nullpointer exception when opening a ticket

[Dominik]

Hi!

When customer A opens ticket B he is presented with a blank page.

2021-06-17 13:37:15,039 http-nio-8080-exec-264 ERROR [username redacted] 817x25912061x1 15sfokm [IP address redacted] /servicedesk/customer/portal/1/ASD-14232 [o.a.c.c.C.[.[localhost].[/].[default]] Servlet.service() for servlet [default] threw exception
java.lang.NullPointerException
at java.util.regex.Matcher.appendReplacement(Matcher.java:804)
at com.atlassian.servicedesk.internal.feature.customer.request.UrlReplacer.replace(UrlReplacer.java:41)
at com.atlassian.servicedesk.internal.feature.customer.request.IssueUrlConverterImpl.replaceIssueUrlsWithPortalRequestUrls(IssueUrlConverterImpl.java:71)
at com.atlassian.servicedesk.internal.feature.customer.request.CustomerTextRendererImpl.updateCustomerTextIntertal(CustomerTextRendererImpl.java:165)
at com.atlassian.servicedesk.internal.feature.customer.request.CustomerTextRendererImpl.updateTextForCustomer(CustomerTextRendererImpl.java:150)
at com.atlassian.servicedesk.internal.feature.customer.request.CustomerTextRendererImpl.renderComment(CustomerTextRendererImpl.java:84)
at com.atlassian.servicedesk.internal.feature.customer.request.activitystream.responses.ActivityResponseManagerImpl.buildCommentResponse(ActivityResponseManagerImpl.java:96)
at com.atlassian.servicedesk.internal.feature.customer.request.activitystream.responses.ActivityResponseManagerImpl.getResponse(ActivityResponseManagerImpl.java:72)
at com.atlassian.servicedesk.internal.feature.customer.request.activitystream.responses.ActivityResponseManagerImpl.getResponses(ActivityResponseManagerImpl.java:63)
at com.atlassian.servicedesk.internal.feature.customer.portal.providers.issue.IssueViewProviderHelperCommon.getIssueViewCommon(IssueViewProviderHelperCommon.java:94)
at com.atlassian.servicedesk.internal.feature.customer.portal.providers.issue.IssueViewProviderHelper.getIssueView(IssueViewProviderHelper.java:94)
at com.atlassian.servicedesk.internal.feature.customer.portal.providers.issue.IssueViewProviderImpl.getIssueView(IssueViewProviderImpl.java:180)
at com.atlassian.servicedesk.internal.feature.customer.portal.providers.issue.IssueViewProviderImpl.lambda$getIssueViewFromRequestType$12(IssueViewProviderImpl.java:164)
at com.atlassian.pocketknife.step.EitherStep2.lambda$null$0(EitherStep2.java:20)
at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:937)
at io.atlassian.fugue.Either.flatMap(Either.java:231)
at com.atlassian.pocketknife.step.EitherStep2.lambda$then$1(EitherStep2.java:20)
at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:937)
at io.atlassian.fugue.Either.flatMap(Either.java:231)
at com.atlassian.pocketknife.step.EitherStep2.then(EitherStep2.java:20)
at com.atlassian.servicedesk.internal.feature.customer.portal.providers.issue.IssueViewProviderImpl.getIssueViewFromRequestType(IssueViewProviderImpl.java:164)
at com.atlassian.servicedesk.internal.feature.customer.portal.providers.issue.IssueViewProviderImpl.lambda$getIssueViewFromOrigin$10(IssueViewProviderImpl.java:152)
at io.atlassian.fugue.Either$Right.fold(Either.java:641)
at com.atlassian.servicedesk.internal.feature.customer.portal.providers.issue.IssueViewProviderImpl.getIssueViewFromOrigin(IssueViewProviderImpl.java:150)
at com.atlassian.servicedesk.internal.feature.customer.portal.providers.issue.IssueViewProviderImpl.lambda$getIssueViewOrDefault$3(IssueViewProviderImpl.java:98)
at io.atlassian.fugue.Option$Some.fold(Option.java:444)
at com.atlassian.servicedesk.internal.feature.customer.portal.providers.issue.IssueViewProviderImpl.getIssueViewOrDefault(IssueViewProviderImpl.java:96)
at com.atlassian.servicedesk.internal.feature.customer.portal.providers.request.RequestDetailsResponseProvider.getResponse(RequestDetailsResponseProvider.java:124)
at com.atlassian.servicedesk.internal.feature.customer.portal.providers.request.RequestDetailsResponseProvider.lambda$getResponse$3(RequestDetailsResponseProvider.java:76)
at com.atlassian.pocketknife.step.EitherStep4.lambda$null$0(EitherStep4.java:29)
at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:937)
at io.atlassian.fugue.Either.flatMap(Either.java:231)
at com.atlassian.pocketknife.step.EitherStep4.lambda$null$1(EitherStep4.java:29)
at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:937)
at io.atlassian.fugue.Either.flatMap(Either.java:231)
at com.atlassian.pocketknife.step.EitherStep4.lambda$null$2(EitherStep4.java:28)
at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:937)
at io.atlassian.fugue.Either.flatMap(Either.java:231)
at com.atlassian.pocketknife.step.EitherStep4.lambda$then$3(EitherStep4.java:27)
at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:937)
at io.atlassian.fugue.Either.flatMap(Either.java:231)
at com.atlassian.pocketknife.step.EitherStep4.then(EitherStep4.java:26)
at com.atlassian.servicedesk.internal.feature.customer.portal.providers.request.RequestDetailsResponseProvider.getResponse(RequestDetailsResponseProvider.java:76)
at com.atlassian.servicedesk.internal.feature.customer.portal.providers.CustomerResponseProviderToResultMapper.calculateResult(CustomerResponseProviderToResultMapper.java:27)
at com.atlassian.servicedesk.internal.feature.customer.portal.providers.CustomerModelResponseAssembler.getProviderResponseResult(CustomerModelResponseAssembler.java:45)
at com.atlassian.servicedesk.internal.feature.customer.portal.providers.CustomerModelResponseAssembler.lambda$null$1(CustomerModelResponseAssembler.java:33)
at io.atlassian.fugue.Either$Right.fold(Either.java:641)
at com.atlassian.servicedesk.internal.feature.customer.portal.providers.CustomerModelResponseAssembler.lambda$assembleCustomerModelResponse$2(CustomerModelResponseAssembler.java:31)
at java.lang.Iterable.forEach(Iterable.java:75)
at com.atlassian.servicedesk.internal.feature.customer.portal.providers.CustomerModelResponseAssembler.assembleCustomerModelResponse(CustomerModelResponseAssembler.java:29)
at com.atlassian.servicedesk.internal.rest.customers.CustomerResponseFactory.getComposedResponses(CustomerResponseFactory.java:93)
at com.atlassian.servicedesk.internal.rest.customers.CustomerResponseFactory.createResponse(CustomerResponseFactory.java:79)
at com.atlassian.servicedesk.internal.web.CustomerPageRendererImpl.createJsonPayload(CustomerPageRendererImpl.java:161)
at com.atlassian.servicedesk.internal.web.CustomerPageRendererImpl.lambda$createPage$0(CustomerPageRendererImpl.java:103)
at com.sun.jersey.core.impl.provider.entity.StreamingOutputProvider.writeTo(StreamingOutputProvider.java:71)
at com.sun.jersey.core.impl.provider.entity.StreamingOutputProvider.writeTo(StreamingOutputProvider.java:57)
at com.sun.jersey.spi.container.ContainerResponse.write(ContainerResponse.java:302)
... 5 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:159)
... 1 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:69)
... 32 filtered
at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:55)
... 4 filtered
at com.atlassian.servicedesk.internal.web.UrlOperationalStatusCheckFilter.doFilterWhenLicensed(UrlOperationalStatusCheckFilter.java:39)
at com.atlassian.servicedesk.internal.web.OperationalStatusAwareHttpFilter.doFilter(OperationalStatusAwareHttpFilter.java:28)
... 4 filtered
at com.atlassian.servicedesk.internal.web.PopulateEyeballForRestFilter.doFilterWhenLicensed(PopulateEyeballForRestFilter.java:36)
at com.atlassian.servicedesk.internal.web.OperationalStatusAwareHttpFilter.doFilter(OperationalStatusAwareHttpFilter.java:28)
... 4 filtered
at com.atlassian.diagnostics.internal.platform.monitor.http.HttpRequestMonitoringFilter.doFilter(HttpRequestMonitoringFilter.java:55)
... 3 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 40 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
... 20 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 5 filtered
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:115)
... 11 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 45 filtered
at com.atlassian.servicedesk.project.internal.web.filters.NormaliseUrlFilter.doFilter(NormaliseUrlFilter.java:25)
... 15 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
... 32 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 5 filtered
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:189)
at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:136)
at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.runInContext(ReentrantThreadLocalBasedCodeContext.java:54)
at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runInCustomerContext(CustomerContextServiceImpl.java:37)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.inCustomerContext(CustomerContextSettingFilter.java:173)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:129)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:120)
... 4 filtered
at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:37)
... 8 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 4 filtered
at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
... 26 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 25 filtered
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:748)
2021-06-17 13:37:15,046 http-nio-8080-exec-264 ERROR [o.a.c.c.C.[.[localhost].[/].[default]] Servlet.service() for servlet [default] in context with path [] threw exception
java.lang.NullPointerException
at java.util.regex.Matcher.appendReplacement(Matcher.java:804)
at com.atlassian.servicedesk.internal.feature.customer.request.UrlReplacer.replace(UrlReplacer.java:41)
at com.atlassian.servicedesk.internal.feature.customer.request.IssueUrlConverterImpl.replaceIssueUrlsWithPortalRequestUrls(IssueUrlConverterImpl.java:71)
at com.atlassian.servicedesk.internal.feature.customer.request.CustomerTextRendererImpl.updateCustomerTextIntertal(CustomerTextRendererImpl.java:165)
at com.atlassian.servicedesk.internal.feature.customer.request.CustomerTextRendererImpl.updateTextForCustomer(CustomerTextRendererImpl.java:150)
at com.atlassian.servicedesk.internal.feature.customer.request.CustomerTextRendererImpl.renderComment(CustomerTextRendererImpl.java:84)
at com.atlassian.servicedesk.internal.feature.customer.request.activitystream.responses.ActivityResponseManagerImpl.buildCommentResponse(ActivityResponseManagerImpl.java:96)
at com.atlassian.servicedesk.internal.feature.customer.request.activitystream.responses.ActivityResponseManagerImpl.getResponse(ActivityResponseManagerImpl.java:72)
at com.atlassian.servicedesk.internal.feature.customer.request.activitystream.responses.ActivityResponseManagerImpl.getResponses(ActivityResponseManagerImpl.java:63)
at com.atlassian.servicedesk.internal.feature.customer.portal.providers.issue.IssueViewProviderHelperCommon.getIssueViewCommon(IssueViewProviderHelperCommon.java:94)
at com.atlassian.servicedesk.internal.feature.customer.portal.providers.issue.IssueViewProviderHelper.getIssueView(IssueViewProviderHelper.java:94)
at com.atlassian.servicedesk.internal.feature.customer.portal.providers.issue.IssueViewProviderImpl.getIssueView(IssueViewProviderImpl.java:180)
at com.atlassian.servicedesk.internal.feature.customer.portal.providers.issue.IssueViewProviderImpl.lambda$getIssueViewFromRequestType$12(IssueViewProviderImpl.java:164)
at com.atlassian.pocketknife.step.EitherStep2.lambda$null$0(EitherStep2.java:20)
at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:937)
at io.atlassian.fugue.Either.flatMap(Either.java:231)
at com.atlassian.pocketknife.step.EitherStep2.lambda$then$1(EitherStep2.java:20)
at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:937)
at io.atlassian.fugue.Either.flatMap(Either.java:231)
at com.atlassian.pocketknife.step.EitherStep2.then(EitherStep2.java:20)
at com.atlassian.servicedesk.internal.feature.customer.portal.providers.issue.IssueViewProviderImpl.getIssueViewFromRequestType(IssueViewProviderImpl.java:164)
at com.atlassian.servicedesk.internal.feature.customer.portal.providers.issue.IssueViewProviderImpl.lambda$getIssueViewFromOrigin$10(IssueViewProviderImpl.java:152)
at io.atlassian.fugue.Either$Right.fold(Either.java:641)
at com.atlassian.servicedesk.internal.feature.customer.portal.providers.issue.IssueViewProviderImpl.getIssueViewFromOrigin(IssueViewProviderImpl.java:150)
at com.atlassian.servicedesk.internal.feature.customer.portal.providers.issue.IssueViewProviderImpl.lambda$getIssueViewOrDefault$3(IssueViewProviderImpl.java:98)
at io.atlassian.fugue.Option$Some.fold(Option.java:444)
at com.atlassian.servicedesk.internal.feature.customer.portal.providers.issue.IssueViewProviderImpl.getIssueViewOrDefault(IssueViewProviderImpl.java:96)
at com.atlassian.servicedesk.internal.feature.customer.portal.providers.request.RequestDetailsResponseProvider.getResponse(RequestDetailsResponseProvider.java:124)
at com.atlassian.servicedesk.internal.feature.customer.portal.providers.request.RequestDetailsResponseProvider.lambda$getResponse$3(RequestDetailsResponseProvider.java:76)
at com.atlassian.pocketknife.step.EitherStep4.lambda$null$0(EitherStep4.java:29)
at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:937)
at io.atlassian.fugue.Either.flatMap(Either.java:231)
at com.atlassian.pocketknife.step.EitherStep4.lambda$null$1(EitherStep4.java:29)
at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:937)
at io.atlassian.fugue.Either.flatMap(Either.java:231)
at com.atlassian.pocketknife.step.EitherStep4.lambda$null$2(EitherStep4.java:28)
at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:937)
at io.atlassian.fugue.Either.flatMap(Either.java:231)
at com.atlassian.pocketknife.step.EitherStep4.lambda$then$3(EitherStep4.java:27)
at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:937)
at io.atlassian.fugue.Either.flatMap(Either.java:231)
at com.atlassian.pocketknife.step.EitherStep4.then(EitherStep4.java:26)
at com.atlassian.servicedesk.internal.feature.customer.portal.providers.request.RequestDetailsResponseProvider.getResponse(RequestDetailsResponseProvider.java:76)
at com.atlassian.servicedesk.internal.feature.customer.portal.providers.CustomerResponseProviderToResultMapper.calculateResult(CustomerResponseProviderToResultMapper.java:27)
at com.atlassian.servicedesk.internal.feature.customer.portal.providers.CustomerModelResponseAssembler.getProviderResponseResult(CustomerModelResponseAssembler.java:45)
at com.atlassian.servicedesk.internal.feature.customer.portal.providers.CustomerModelResponseAssembler.lambda$null$1(CustomerModelResponseAssembler.java:33)
at io.atlassian.fugue.Either$Right.fold(Either.java:641)
at com.atlassian.servicedesk.internal.feature.customer.portal.providers.CustomerModelResponseAssembler.lambda$assembleCustomerModelResponse$2(CustomerModelResponseAssembler.java:31)
at java.lang.Iterable.forEach(Iterable.java:75)
at com.atlassian.servicedesk.internal.feature.customer.portal.providers.CustomerModelResponseAssembler.assembleCustomerModelResponse(CustomerModelResponseAssembler.java:29)
at com.atlassian.servicedesk.internal.rest.customers.CustomerResponseFactory.getComposedResponses(CustomerResponseFactory.java:93)
at com.atlassian.servicedesk.internal.rest.customers.CustomerResponseFactory.createResponse(CustomerResponseFactory.java:79)
at com.atlassian.servicedesk.internal.web.CustomerPageRendererImpl.createJsonPayload(CustomerPageRendererImpl.java:161)
at com.atlassian.servicedesk.internal.web.CustomerPageRendererImpl.lambda$createPage$0(CustomerPageRendererImpl.java:103)
at com.sun.jersey.core.impl.provider.entity.StreamingOutputProvider.writeTo(StreamingOutputProvider.java:71)
at com.sun.jersey.core.impl.provider.entity.StreamingOutputProvider.writeTo(StreamingOutputProvider.java:57)
at com.sun.jersey.spi.container.ContainerResponse.write(ContainerResponse.java:302)
... 5 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:159)
... 1 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:69)
... 32 filtered
at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:55)
... 4 filtered
at com.atlassian.servicedesk.internal.web.UrlOperationalStatusCheckFilter.doFilterWhenLicensed(UrlOperationalStatusCheckFilter.java:39)
at com.atlassian.servicedesk.internal.web.OperationalStatusAwareHttpFilter.doFilter(OperationalStatusAwareHttpFilter.java:28)
... 4 filtered
at com.atlassian.servicedesk.internal.web.PopulateEyeballForRestFilter.doFilterWhenLicensed(PopulateEyeballForRestFilter.java:36)
at com.atlassian.servicedesk.internal.web.OperationalStatusAwareHttpFilter.doFilter(OperationalStatusAwareHttpFilter.java:28)
... 4 filtered
at com.atlassian.diagnostics.internal.platform.monitor.http.HttpRequestMonitoringFilter.doFilter(HttpRequestMonitoringFilter.java:55)
... 3 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 40 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
... 20 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 5 filtered
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:115)
... 11 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 45 filtered
at com.atlassian.servicedesk.project.internal.web.filters.NormaliseUrlFilter.doFilter(NormaliseUrlFilter.java:25)
... 15 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
... 32 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 5 filtered
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:189)
at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:136)
at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.runInContext(ReentrantThreadLocalBasedCodeContext.java:54)
at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runInCustomerContext(CustomerContextServiceImpl.java:37)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.inCustomerContext(CustomerContextSettingFilter.java:173)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:129)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:120)
... 4 filtered
at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:37)
... 8 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 4 filtered
at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
... 26 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 25 filtered
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)

 Here's the generated error message I found in the logs.

Can anybody make some sense out of it why this happens for this specific ticket? Because it doesn't happen with any other ticket customer A is opening.

I also triple-checked permission, which are looking solid. Ticket is also shared with the user.

Thanks!

Cheers,
Dominik

PS: I'm also not sure whether this is a bug and if I should it as such.