We have a problem to install on app Jira Server Desk:
we had the application installed but it was uninstalled and we cannot install it, when I press install it throws the following error:
2020-02-05 18:04:29,487 UpmAsynchronousTaskManager:thread-4 ERROR mperez 914x1318x1 9btx1t 22.214.171.124 /rest/plugins/1.0/installed-marketplace [c.a.u.core.install.ObrPluginInstallHandler] OBR resolver has 1 unsatisfied requirements for installing plugin.6114797146363975139.jira-servicedesk-application-4.3.2.obr
2020-02-05 18:04:29,487 UpmAsynchronousTaskManager:thread-4 ERROR mperez 914x1318x1 9btx1t 126.96.36.199 /rest/plugins/1.0/installed-marketplace [c.a.u.core.install.ObrPluginInstallHandler] Unsatisfied requirement: (&(symbolicname=com.atlassian.servicedesk.public-rest-api)(version>=4.3.1.REL-0010))
2020-02-05 18:04:29,501 UpmAsynchronousTaskManager:thread-4 WARN mperez 914x1318x1 9btx1t 188.8.131.52 /rest/plugins/1.0/installed-marketplace [c.a.u.core.install.DefaultPluginInstallationService] Plugin installation failed: Failed to resolve plugin dependencies within OBR [plugin.6114797146363975139.jira-servicedesk-application-4.3.2.obr]. Please see the logs for more detailed information.
I would try these instructions and see - if you had it before and uninstalled, there might be some remnants of the old version causing a conflict:
In order to install the new JSD version properly, the workaround is to completely remove all the jar files related to existing Service Desk from the directory <JIRA_HOME>/plugins/installed-plugins and install the new Service Desk version, following these steps:
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