Based on App Name field value assign value to plugin group and assignee using script runner

[ananda_kumar_b_h]

We have multiple applications based on application field value we need to assign the ticket automatically to Group (Plugin Field - plugin Group assignee).

please help me with script runner script to do this

[Gaurav]

Hello @ananda_kumar_b_h 

Welcome to the community!!

This can also be achieved using Automation, within Jira Service Management.

The automation rules have 3 parts, Trigger, Condition and Action.

For this case, the Trigger would be ticket creation; the Condition would be the Application Name and the Action would be setting the Assignee.

Here, we can even have multiple application names in the same condition.

Kindly let me know if this helps or if further support is required.

--GG