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Automation when linked issue on another instance is transitioned (application link)

Edited
Fabian Ludwig
Fabian Ludwig Aug 06, 2019

I am trying to create the following automation rule in Service Desk:

When the status of the linked issue on the Jira Software remote instance changes, a comment should be added to the Service Desk issue.

The two instances are connected by application link. I am successfully able to link issues between instances.

Whatever I tried, the event is not fired. When I modify the automation rule to monitor transitions of linked issues on the same instance, everything works fine.

Does Automation for Jira Service Desk support automation for linked issues on another instance?

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Patricia Vale
Patricia Vale Jan 06, 2022

Hello, 

was solve?

Right now, i have the same problem and i can't solve it.

Thanks

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