Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Automation when linked issue on another instance is transitioned (application link)


I am trying to create the following automation rule in Service Desk:

When the status of the linked issue on the Jira Software remote instance changes, a comment should be added to the Service Desk issue.

The two instances are connected by application link. I am successfully able to link issues between instances.

Whatever I tried, the event is not fired. When I modify the automation rule to monitor transitions of linked issues on the same instance, everything works fine.

Does Automation for Jira Service Desk support automation for linked issues on another instance?

1 answer


was solve?

Right now, i have the same problem and i can't solve it.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

801 views 5 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you