Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Adding profile fields when creating a new user (e.g. adding supervisor) (JSM - Data Center)

Morten Dieckmann-Keden May 3, 2023


We are investigating the possibility of using Jira Service Management in the Data Center version.

We have a question regarding creating a user.
Is it possible to add profile fields so that, for example, when you create a new employee, you can directly store the supervisor?

Thanks in advance.

1 answer

0 votes
Kate Pawlak _Appsvio_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 3, 2023

Hi @Morten Dieckmann-Keden ,

Using native functionalities, storing additional information about users is impossible. As you're asking about JSM, I understand that "users" means "customers", isn't it?

To achieve it, you can use a paid app developed by my team called Customers & Organizations Management for Jira Service Management. With this app, you can define what properties you want to collect and assign values to every customer in the service project. For example, the supervisor, mobile phone, department, etc.



Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events