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Add Customers to Jira service Desk Server without Taking Jira Core License

I am setting up our customers in Jira Service Desk Server 4.3 and realized that each time I add a "Customer' on the Jira Service Desk Project (Project->Customers->Add Customer) it is also adding the customer as a Jira Core user. I would like to add customers to Jira Service Desk without consuming a license in Jira Core but cannot figure out how to accomplish this. Thanks!

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Adrian Atlassian Team Jan 20, 2020

Hi @Kevin_Rice 

the license is consumed when a user is a member of a group that has a specific application access. 

check the application access page in jira to find out which groups has the jira core application access. Ensure that the users are not a member of that group or you may remove that group from the jira core application access from the same page. 

Thank you @Adrian . I didn't realize the groups are what made all the difference

Adrian Atlassian Team Jan 21, 2020

You're welcome @Kevin_Rice . 

If my answer helped, please do click on "Accept Answer" so that it can help other users who might have the similar question in the future. 

Cheers !

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