It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

why after export a workflow with approval steps, new workflows doesnt have this option anymore

This question is in reference to Atlassian Documentation: Configuring JIRA Service Desk approvals

Ask your question here...

4 answers

when i try to export a workflow (like workflow or xml) the option "add approval" dissapear. (with  new workflows)

and if i try to import the workflow in other JIRA instance the option "add approval"  dissapear too

i tried

  • deleting .bundle, ocgi folders and restarting .... 
  • support tools
  • integrity checker 

but all these activities doesnt fix the problem...

 

0 votes
Steven Behnke Community Leader Aug 31, 2016

Does it add the 'approval' option when you assign the workflow back to a service desk project?

the option "add the approval" doesnt appear for:
- new workflows - inactive
- new workflows - active (that are asigned to a service desk project)

the option is active in workflows that were create before

sorry the option "add approval" is enabled only if the workflow is assign to a service desk project.

 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Desk

The Complete Guide to Atlassian for ITSM

Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...

1,636 views 9 20
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you