how can i create issues with non sequential issue key

we want to import tkts from another system and keep the original tkt number as part of jira issue key number. is it possible?


1 answer

0 votes

Not as the key on the Jira issue.

The CSV import is sequential, so if your external system has (say) ABC-123, ABC-125 and ABC-126, you could import 4 lines of CSV - plug the hole at ABC-124 with a dummy issue and delete it later. But bear in mind your project key will need to conform to Jira standards.

Most people doing imports have a text field for catching the original issue trackers unique id as well though.

due to the issues must be created by email, we decided, left this topic and move to another type of solution on Jira.

thx for your time and sorry the dealy on my answer

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Friday in Jira Service Desk

Are you a Jira Service Desk agent? We want to talk to you!

Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...

130 views 0 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you