error in displaying screenshots


We have this problem:

when adding screenshots to the application (different), the user sees only one image in all screenshots. For its part, when processing the application, all screenshots are displayed correctly.


attach screenshots

what we see in the application: 


what sees user when submitting and tracking an application:scr1.png

how to fix this?

Thank you

1 answer

0 votes
Micky Caritte Community Champion Dec 01, 2017

Hi Ruslan,

The Service Desk view for customer is loading the screenshots based on file name I guess, you can see that even in Jira, the links to enlarge images seems not to work because all files are named the same. The preview rendered on client side is always retrieving the first screenshot matching the filename, that's why I think.

Would you try and attach the screenshots again with different names?

Hope this helps!


Hi, Micky!

Thanks for the answer!

Unfortunately, the different names of the screenshots did not help.


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