append multiple request participants through Automation without clearing the field Edited

I can do this for a single user with:

{
    "update": {
        "customfield_13200": [
            {
                "add": {"name": "username"}
            }       
        ]
    }
}

and this works for multiple users if I want to clear the field first:

 

{
    "fields": {
        "customfield_13200" : [ { "name":"username1" }, { "name":"username2" }, { "name":"username3" }]
    }
}

but fails when trying to update (append) with multiple users:

{
    "update": {
        "customfield_13200": [
            {
                "add": [ { "name":"username1" }, { "name":"username2" }, { "name":"username3" }]
            }       
        ]
    }
}

 

1 answer

0 vote

Is there a reason you are trying to use the issue edit endpoint in REST to do this?

Jira Service Desk has some addition APIs that are intended to handle just this specific function of adding requested participants.   I would recommend trying to use those endpoints in REST instead: https://docs.atlassian.com/jira-servicedesk/REST/3.9.0/#servicedeskapi/request/{issueIdOrKey}/participant

The json format is a bit different than what you have above.  The example they list is

{
    "usernames": [
        "josh",
        "john",
        "joe"
    ]
}

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

1,239 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you