I am new to Jira Service Desk. I am the administrator and I have created some custom fields and add them to screens. When I am trying to make that fields required in the request, although I change the drop down to Yes and press Update button, when I open the request form the field says (optional) (see attached). Am I missing something?
@Eleni Theodoridou, cloud or server version? Certainly the behavior is not correct. I understand why @Brittany_Wispell asked the "update" question as your screen shot would indicate that you did not. If you still have "Update" showing to the Actions column of the field then please click it (again) and ensure it disappears. If you see something like below and are still seeing the fields as optional then you may wish to reach out to Atlassian Support.
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