When email message is rejected because create account is not enabled

Is it possible to have a message go back to the email account explaining how to contact support (other alternate methods)?

1 answer

0 votes


Out of the box, JIRA does not have such feature, However, this could be achievable by customization or third-party plugin.

Based on Andy's response on https://community.atlassian.com/t5/Jira-questions/Can-I-allow-users-to-create-accounts-on-Jira-only-if-they-email/qaq-p/328599, it seems like JEMH is able to send an email back to the sender to notification that the user needs to signup to JIRA.  For more information on JEMH plugin, please feel free to contact them directly via The Plugin People support.


Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Dec 06, 2018 in Jira Service Desk

Looking for teams who switched from email to Jira Service Desk

The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...

813 views 6 10
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you