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Service Desk Customer Portal Customization

Martijn Boerwinkel Nov 19, 2018

Hi there,

Is there a way to:

  • Put a background image to the customer portal? 
  • Change colours around
  • Make category links bigger

For the JSD Server - customer portal?



4 answers

2 accepted

2 votes
Answer accepted
Przemek Wysota Nov 19, 2018

1) Refined Theme as mentioned above
2) - another option, however IMHO - Refined Theme is better suited and integrated. This has more options, but also I have noticed it is a bit messy...

Martijn Boerwinkel Nov 19, 2018

Thank you very much Przemek, I'll try this plugin too.

Like Genevieve Blanch likes this
Genevieve Blanch Nov 21, 2018

Hi Martijn,

By the sounds of it you're on Server but we do also have a sister app for Cloud called RefinedSites for Jira Service Desk

Some resources to guide you in the right direction:

Hope this helps!

Przemek Wysota Nov 22, 2018

Martin, I can only add, that these guys are really helpful. :-) Hello, @Genevieve Blanch

Like Genevieve Blanch likes this
1 vote
Answer accepted
Carol Jones Nov 19, 2018

For Server, I've played around with the below AddOn some.  It didn't fit the specific use case I was looking for, but might be of some value here.

Martijn Boerwinkel Nov 19, 2018

Thanks Carol, I'll check this plugin. 

Like Genevieve Blanch likes this
0 votes
Jack Brickey Community Leader Nov 19, 2018

On Cloud if you are an admin you can do the first two. On the portal click Customize button. Do you not see this on Server?

Martijn Boerwinkel Nov 19, 2018

Hi Jack,

Customization is very limited on Server. We do not use Cloud version, so I can not compare.


Thank you.

0 votes
Larry Brock Community Leader Nov 20, 2018 • edited

Hi @Martijn Boerwinkel!

For JSD Server out-of-the-box (v7.3 so some things may have changed), one can customize the following:

Global or "Help Center" level: title, name, Announcement subject and message, logo including generating a theme from the logo, header bar colors

Portal or per project:  Name, Introduction Text, Logo, Announcements

I'm pretty sure that one can also add a background image by tweaking the source css for the page(s) but I don't currently have a way to test.

Hope this helps,
~~Larry Brock

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